Services Business Processes & Improvement
Business processes that run more smoothly
Most small businesses don't have one big problem. They have double handling, unclear ownership, tasks done differently each time and improvement projects that never quite get finished.
I help you find what's getting in the way and fix it, working with you and your team to make the change happen, not just handing over advice.
Sound familiar?
Problems this helps solve
- The same information is entered or checked more than once
- It isn't clear who owns a task, so things fall through the gaps
- Each person does the job a little differently
- Too much time goes on manual admin and spreadsheets
- Handovers cause delays or mistakes
- An improvement project keeps slipping down the list
How Think Consulting helps
Examples of support
Business and process reviews
A clear look at how work flows today and where it gets stuck.
Workflow mapping
Map a process as it really happens, then agree a simpler way.
Procedures and checklists
Standard operating procedures, forms and checklists people will use.
Clear responsibilities
Who does what, when, and how handovers work.
Project management
Practical planning and delivery for improvement projects, large or small.
Simple performance measures
One-page summaries that show how day-to-day operations are going.
How an engagement works
Practical, hands-on and scoped to suit
Wherever it helps, I come to your workplace, see how things operate and work alongside you and your team to put the changes in place. Support can be a few hours of advice or a larger project, with scope and likely costs agreed upfront. Flexible support
- Let's talkWhat's frustrating you, and what would better look like?
- See the workSpend time in the business and map the process as it really happens.
- Agree a practical planPrioritise the changes that matter, at a pace that suits the business.
- Implement and improveMake the changes with your team, then review after a few weeks.
Detail
Common questions
Do you just write a report?
No. A short written summary can help, but the focus is on making the improvement happen: mapping, agreeing changes, setting up checklists and working through them with your team.
How big does a project need to be?
Work is scoped around your needs, from a focused review of one process to a broader improvement programme.
Can you run an improvement project for us?
Yes. If you have a project but no time or dedicated person to deliver it, I can plan and manage it with you.
Got a process that isn't working?
Tell me what's getting in the way. We can work out a practical first step together.
or email hello@think-consulting.com.au